Hot Tub Terms and Conditions

These terms cover the hire of a temporary inflatable hot tub and any accessories by guests at Libbear Barton. This agreement is between you, the customer and Westcountry Spas. Please read the below terms and conditions fully. Should you have any queries, reservations or concerns please contact us at once on the following numbers: Office: 01271 316346, Mobile: 07310 988853

By hiring you are agreeing to these terms.

Libbear Barton will provide

  • 1. An appropriate clear and level surface area for your hot tub.

  • 2. An outdoor tap close to your hot tub.

  • 3. An electrical socket within 7 metres of your hot tub.

  • 4. A hose pipe to use on collection to rinse the hot tub of any grit or debris prior to packing away.

You agree that

  • 1. You will keep the pump turned on always. Should you switch the pump off the hot tub will lose heat quickly and this will impact on your overall enjoyment as there is a long warm up time.

  • 2. You will replace and securely fasten the hot tub lid when not in use.

  • 3. You will read the restrictions & rules of use prior to using your hot tub.

Bookings, payments and cancellations

Bookings, payments and cancellations are to be agreed by Westcountry Spas, through Libbear Barton. Short notice bookings may be possible but this will be subject to availability and not guaranteed. A booking deposit may be required to secure your preferred date. No date is finalised until a confirmation email has been sent to you from Libbear Barton. Booking deposits are non-refundable and contribute towards the total price quoted and agreed upon. If you wish to amend your booking date please get in contact with Libbear Barton as soon as possible so they can notify us so we can try to accommodate you as best we can, subject to availability. The total balance of your hire will be due prior to your arrival at Libbear Barton and will be taken with your final payment.

Delivery

Delivery and installation will be carried out before you arrive on your check in date. You will not be able to use the hot tub on your first day as it needs time to warm up. Other delivery dates are possible but will need to be agreed with us at Westcountry Spas through Libbear Barton as this will depend on the property your staying at being vacant prior to your arrival and our availability if this is at short notice.

Collection

Collection will be on your check out date unless previously arranged with Westcountry Spas through Libbear Barton. You must ensure that there is access to the hot tub for us to remove it, should we arrive and not be able to collect the hot tub you may be charged for us to come back and collect at a later time/date. The hot tub will be delivered clean and ready for use and should be ready for collection in a similar condition. On collection day the hot tub must still be inflated and NOT drained of water. If the hot tub is in a dirty condition on collection such as it is stained with fake tan then you will be charged a deep cleaning fee. If the hot tub or any accessories are lost, stolen, or damaged due to misuse or neglect you will be liable for the cost of repairs, replacement parts or a whole unit. The total cost of the hot tub or parts will depend on the model which has been hired. Westcountry Spas will endeavour to recover the cost of any loses after collection of the hot tub and as you will not be present on collection by hiring a hot tub with us at Libbear Barton you agree to these terms and conditions and for us to get your contact details from Libbear Barton in the event of any damage. Please remember you the hirer remain responsible for the hot tub and any accessories such as a gazebo provided by Westcountry Spas at all times whilst it is on hire to you. By following our guidelines and instructions damages should not be an issue.

Chemical checks and water treatment by Westcountry Spas

We will treat the water with chlorine during set up. We will then return every other day to check and adjust the chemicals as necessary, you don't have to be present for this but please do not restrict access as it is important for us to check the chlorine and PH levels are satisfactory and the filter is clean in order to guarantee the water quality and reliability of the hot tub. If you have a hot tub for a short hire no chemical checks may be necessary.

Water contamination by guests

The water in the hot tub will be clean with the correct chemicals added to it, it is up to you to keep it that way. The only way the water can get dirty is if you contaminate it, If you add any products to the water such as bubble bath, bath oils/salts or colourants or otherwise contaminate the water such as with fake tan, makeup, sand, mud, sun cream etc this will incur a call out charge. Call outs for water changes resulting from dirty/ contaminated water will be charged based on location and time spent on the job by the company engineer on call.

Floating chlorine dispenser

If provided with a floating chlorine dispenser you must leave it in the water at all times, this slowly dispenses chlorine over time to maintain the levels.

Gazebos and parasols

If you've also hired a gazebo or parasol please note it may have to be taken down for some or all of your hire period if extreme weather is forecast to prevent damage to it, we regret that this may impact on your enjoyment but we cannot be held responsible for loss of enjoyment due to bad weather conditions.

Restrictions and rules of use

The below restrictions and rules of use MUST be followed, failure to do so may result in damage to the hot tub for which you will be liable, loss of enjoyment/usable time of the hot tub or a dangerous situation arising that may result in personal injury, skin rash, illness or death.

  • 01. Do not use the hot tub on delivery day as it needs time to heat up.

  • 02. Do not enter the hot tub dirty, muddy, grassy, sandy or wearing a wetsuit.

  • 03. Do not enter the hot tub wearing fake tan, sun cream or heavy makeup as this will cloud or discolour the water and may stain the hot tub.

  • 04. Do not use any mains electrical equipment in or anywhere around the hot tub.

  • 05. No glass or sharp objects are permitted in or around the hot tub i.e. bottle opener, zips, key rings, children's toys etc.

  • 06. Do not exceed the maximum persons capacity of the hot tub: 4 or 6 persons depending on the model hired.

  • 07. Do not jump or dive into the hot tub.

  • 08. Do not stand, sit or lean on the sides of the hot tub or its lid.

  • 09. Do not operate the hot tub below the minimum water line.

  • 10. Do not fill the water above the max line.

  • 11. Do not operate the hot tub jets whilst the lid is in place.

  • 12. Do not allow children to remove or ‘splash out’ too much of the water and then top up with fresh water as this will dilute the chlorine content.

  • 13. Do not add any additional products to the hot tub of any kind such as: bubble bath, bath salts, oils, perfume or colourants.

  • 14. Do not add any additional chemicals to the hot tub. The chemicals are checked and managed by Westcountry Spas for your hot tub.

  • 15. No smoking in or around the hot tub you will be liable for any damage caused by cigarette burns.

  • 16. Sexual activity is not permitted in the hot tub.

  • 17. Do not allow animals in or around the hot tub.

  • 18. Do not use the hot tub after strenuous exercise.

  • 19. Do not use the hot tub on collection day.

  • 20. Shower before and after use of the hot tub.

  • 21. Wear appropriate swimwear whilst using the hot tub, remove any makeup and jewellery that may damage the hot tub.

  • 22. Take care when entering and exiting the hot tub, beware of wet and slippery surfaces.

  • 23. Children under 16 years old must be supervised by a responsible adult at all times.

  • 24. The hot tub is not recommended for use of children under 5 years old.

  • 25. Alcohol consumption is not recommended whilst using the hot tub as this poses a safety risk, especially if you are alone.

  • 26. Ensure all persons using the hot tub are medically fit to do so and are not under the influence of drugs.

  • 27. Always replace and securely fasten the lid when the hot tub is not in use.

  • 28. Leave the hot tub if you feel sleepy or unwell.

  • 29. Follow the Pump Operation and Filter Cleaning instructions provided as required.

Safety and operational instructions

You must ensure that everyone using the hot tub is properly instructed on how to use it safely and correctly and that they have all read the Rules Of Use we have supplied. Enter the water with care making sure it is not too hot, test with a hand first. At a temperature of 37°C or above you should not spend more than 15 minutes in the hot tub at any one time. You the hirer must ensure the hot tub is not misused. You must ensure the lid is replaced and securely fastened when not in use for the safety of children and pets. The hot tub will heat up faster and retain heat better when the lid is in place too. Always leave the hot tub plugged in and switched on at all times for the filtration/heating systems to work. If it is accidentally switched off or a power failure occurs, the hot tub will need to be switched back on see Pump Operation instructions provided, Westcountry Spas will not be held liable for loss of heat and thus enjoyment caused by the hot tub being turned off. Only use low voltage or battery powered electrical items around the hot tub. Do not use any mains powered devices anywhere near the hot tub such as phone chargers, stereo, disco lights, light strings etc. Please keep any lighting remotes provided by us in the sealed bag they come in as they are not waterproof.

Accidents/injury

You the customer acknowledges that the use of the hot tub is at the hirers own risk. Neither Westcountry Spas nor Libbear Barton will be held liable for accidents, injuries, or death caused by misuse of the hot tub, This includes but is not limited to: falling over on wet surfaces, falling in or out of the hot tub, illness/rash or harm of unsupervised children or pets. Please take great care and follow all safety instructions! Do not leave children unsupervised in the hot tub at any time!

Medical conditions

If you or any other person in your party are pregnant, suffering from a medical condition and/or are taking medication that may impact on your/their safe use of the hot tub please seek professional medical advice prior to use. Persons sensitive/allergic to chlorine should not use the hot tub.

Damages to your personal belongings disclaimer

Westcountry Spas and Libbear Barton accept no liability for any damages to personal belongings such as a mobile phone being dropped into the hot tub water.

Breakdowns and troubleshooting

If the hot tub breaks down or otherwise stops working and you have followed the instructions but are still unable to resolve the issue please call us directly. We will determine the nature of the problem, give advice on things to try to resolve the issue and if required come out to repair or replace the hot tub as soon as possible. Call outs for ‘non fault’ breakdowns are provided free of charge, 8am—8pm 7 days a week.

Contact us at Westcountry Spas

Office: 01271 316346 Mobile - Call, Text or WhatsApp: 07310 988853 Email: info@westcountryspas.co.uk Web: westcountryspas.co.uk

Westcountry Spas LLP is a limited liability partnership company registered in England and Wales. Registration number: OC453304 full details can be viewed on our website. Westcountry Spas & Libbear Barton wish you a safe and relaxing holiday. T & C’s Page 2 of 2 V6.1 Libbear Barton guests. Revised January 25. Westcountry Spas