4. Cancellation Insurance

We strongly recommend that you take out holiday insurance to protect against any cancellation on your part.

5. VAT

Libbear Barton Limited is VAT registered and prices quoted include VAT.

6. Arrival and Departure Times

Rentals commence, unless otherwise notified or agreed, at 4:00 pm on the day of arrival and terminate at 10:00 am on the day of departure.

7. Number of persons in booking

The number of persons occupying the property must not exceed the maximum number stipulated in the booking confirmation. We reserve the right to refuse entry to the entire party if this condition is not observed. Only those named on the booking form may occupy the property and enter the site. If you do not comply with these conditions we have the right to cancel your booking and you will not be entitled to any refund of monies paid for your holiday.

8. Complaints

Should there be any cause for complaint during the occupation of the property, it must be notified promptly to us and in the case of a serious problem confirmed in writing.

9. Care of the Property

You and all members of your party shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. This includes the BBQ, which should be left in the condition you found it (cleaning fluid and brush are provided). You will be responsible for all damage done or loss sustained during your stay.

We or our authorised representatives may enter your accommodation at any time for any reasonable purpose. If we need to do so we will give you as much notice as possible, except in an emergency.

You will be provided with two [2] keys to the property which must be returned at the end of your stay. There is a charge of £ 80.00 for each key that is not returned.

We will provide an initial supply of logs for your property; additional logs can be purchased from us.

10. Use of the Stables (events room)

This space is available for those renting all four properties at the same time.  It has a commercial kitchen and tables and chairs for up to 40 people.  Anyone using this facility will be responsible for providing their own tablecloths, napkins and decorations and for leaving the kitchen as they found it.  They will also be responsible for disposing of any rubbish in the designated area.  Weddings are not permitted at Libbear Barton. Third party suppliers must be approved by Libbear Barton management prior to booking. We accept no liability for losses occurring due to the need to cancel suppliers that have not been approved. Guests will need to provide us with full details of any suppliers they may use.  We will require evidence of any third parties insurance at least a 2 weeks prior to the booking.

Guests will be responsible for switching off all lights and electrical appliances and locking up at the end of the event.  Guests accept liability for any damage caused due to weather, animals or anything else resulting from not properly closing windows and doors or not properly securing the building. Attaching decorations to the walls or other fixtures and fittings in not permitted. Confetti or table confetti is not permitted.

11. Returnable Security Deposit 

A security deposit of £750 for Toad Hall and £500 each for Badgers’ House, Mole End and Otter’s Den is required for all bookings. This becomes due 2 weeks before your arrival. This is payable by BACS or, in the case of direct bookings paid by card, it is placed as a hold on the card you paid with.

The security deposit is NOT applied towards rent and is fully refundable within 14 days of departure provided the following provisions are met:-

1. No damage is done to property or its contents, beyond normal wear and tear.

2. No charges are incurred due to illegal activity, pets or collection of rents or services rendered during the stay.

3. All rubbish is placed in rubbish bins, and any soiled dishes are placed in the dishwasher on departure. The BBQ is cleaned.

4. All keys are returned.

5. All charges accrued during the stay are paid prior to departure.

6. No linens are lost or damaged.

7. No early arrival or late departure.

8. Our representatives, the local law enforcement or we do not evict you.

In the event of any damage or non-compliance with the above conditions a deduction will be made from the Security Deposit to compensate us. If the damage exceeds the amount of Security Deposit we shall have the right to claim the excess from you.

12. Pets

We do not allow pets on the site under any circumstances other than assistance dogs. Guests arriving with pets will be doing so in contravention of the Terms and Conditions of their booking. Guests will be asked to remove the pets from site in the first instance. Failure to do so in a timely manner may result in the cancellation of the booking without a refund.

Those requiring the use of an assistance dog may be asked to provide proof of the dogs status. Assistance dogs, when on site, will be asked to adhere to following rules.

• They are not left unaccompanied at any time;

• They are kept under control at all times;

• They are kept on a lead when walking anywhere on the Libbear Barton Estate;

• You provide their food and bowls and bedding;

• They are not allowed in any of the bedrooms or on any furniture;

• They are up to date with vaccinations and worming treatments;

• You are responsible for picking up your dog’s mess and placing it in the designated bin;

• You bear in mind that this is a rural property and that there may be livestock, poultry, horses and game on the grounds and in adjacent fields.

13. Smoking

Smoking is not permitted in any property or any building within Libbear Barton.

14. Illegal Drugs

The use of illegal drugs, or indeed any activity that is against the law of England, will not be tolerated and may result in immediate termination of the agreement.

15. Unavoidable Cancellation

If for any reason out of our control the property becomes unavailable, e.g. due to government restrictions, fire or structural damage, we will seek to agree with you a later available date to transfer your booking without any additional charges. If it is not possible to agree reasonable alternative dates, all rent and charges paid in advance by you will be refunded in full but neither you nor any member of your party shall have any further claim against us.

16. Shared Facilities

If for the entirety of your rental period all of the shared facilities (pool, gym, sauna, games room, soft play and playground) are unavailable to you (whether due to government restrictions or otherwise) 15% of the rental charge will be refunded to you, but neither you nor any member of your party shall have any further claim against us.

17. Inclement Weather

You will not be entitled to any refund as a result of inclement weather conditions.

18. Liability

We do not accept any responsibility if you suffer illness, injury or death on holiday. We accept no responsibility whatsoever for your personal belongings.

19. Parking

Please only use the dedicated parking area for each property (2 spaces per cottage and 4 spaces for Toad Hall). Please respect the Private Property signs. Guests should be aware that their vehicles and contents are left entirely at the owner's risk. The Libbear Barton Limited is not liable for any loss, or damage to vehicles and owners should ensure they have adequate insurance to cover this.

20. Miscellaneous

This agreement is personal to the parties named on the booking and cannot be transferred. If there is any breach of contract, we can terminate the agreement without prejudice to our rights and remedies. If you or any member of your party breaches their obligations under this Contract we may take action against any or all of you. Should any part of this Contract be void then it shall be disregarded and the remainder will continue in full force and effect.